LibQUAL+®: Charting Library Service Quality at the U of L: Introduction

The LibQUAL+® survey is a web-based questionnaire distributed to faculty, graduate students, and a random sample of undergraduate students registered in courses through the University of Lethbridge. This survey is one of the tools used to evaluate the perceived quality of library services offered to the university community -- on campus and at a distance.         

In 2020, the survey will run from March 3 to March 23. Those invited to participate will receive notification and reminders through their University of Lethbridge email.

For more information, see About LibQUAL+® @ UofL.

If you use the Library, either in person or through the Library's website, you will have an opinion about the quality of the service you receive. If you don't use the Library, then there are reasons why you don't use these services. Regardless of whether you are or are not a user of the Library's services, we want to hear from you. The LibQUAL+® survey offers all university community members a chance to offer feedback and suggestions on the Library’s services.   

Understanding your perceptions of the Library and its services is the first step to understanding what we are doing well and what we need to focus on. The University Library has used this survey before—in 2005, 2008, 2011, and 2014—and many changes have been made in response to the feedback we've received. Now we want to check in again to make sure we continue to respond to your feedback.         

Your survey responses are valuable and are important to setting future directions for the Library!

And if you require more incentive, participants who choose to submit their email address with the survey are eligible to win one of ten $50 gift certificates from the University Bookstore!

If you have any questions or concerns, please do not hesitate to bring them to our attention:

  • Check out the Frequently Asked Questions.

  • Email the Library Assessment Team.

  • Contact David Scott, LibQUAL+® Lead Project Librarian, 403-329-5178.

For more information about the LibQUAL+® survey, visit the ARL LibQUAL+® Project Website.

The personal information requested in this survey is collected under the authority of Section 33 (c) of the Alberta Freedom of Information and Protection of Privacy Act (“Act”) and will be protected under Part 2 of the Act. The information is collected for the purpose of evaluating and improving the perceived quality of library services offered to the university community. If you have any inquiries in regards to the collection of your personal information, please direct those inquiries to: FOIP Coordinator, University of Lethbridge, 4401 University Dr. West, Lethbridge, Alberta T1K 3M4, telephone: 403-332-4620, email: foip@uleth.ca.