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Ask Us

Various ways to contact the University Library if you need assistance.

Working online? You can direct questions to the Library Services Desk via instant messaging (IM).

Click this icon to Instant Message us:
Ask us now
Wherever you see this badge, help is just a click away!

Hours

Expect an answer during the hours the Library Services Desk is open.

Research Help Hours: 

What kinds of questions can I ask with IM?

Ask Us the same kinds of questions with IM that you ask in-person, on the phone or through email.

We can help you find information for your research or assignments and can teach you how to search our library holdings, our databases or e-reference resources.

Please check our "How To" Guides or FAQs. You may find that your question has already been answered.


Book a Research Appointment with a Librarian if you need:

  • Help finding resources for a research paper
  • Advice about formatting citations
  • Help locating Library materials
  • Guidance for evaluating sources
  • Help using the Library databases

Help is also available at the Library Services Desk on Level 10 during staffed hours.

Research Help Hours: 

Check here for service desk locations

Library Services Phone Online Hours
Research Help  
Assistance in:
  • Conducting research - finding, locating, evaluating and using information resources for assignments, research papers and other information needs
  • Connecting to and using information search tools (e.g., online catalogues, indexes, databases)
  • Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
 403-329-2263 or
877-382-7113
(Toll-free)		 Ask Us View hours
General Services Desk   
Assistance in:
  • Updating or acquiring library cards
  • Checking out and returning library materials
  • Checking out and returning Reserve materials
  • Booking, checking out and returning audio-visual equipment and software
  • Requesting, picking up and returning Interlibrary Loan materials
  • Placing holds on signed out library materials
  • Paying overdue fines
  • Accessing library materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
  • Buying audio-visual equipment supplies (e.g., dry erase markers, batteries)
 403-329-2265 gsd.library@uleth.ca View hours
Education Curriculum Lab Info Desk  
Assistance in:
  • Finding and using K-12 teaching materials for lesson and unit plans
  • Finding and using Alberta curriculum materials
  • Searching for practical education information
  • Finding and using children's literature
  • Searching education databases
  • Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
 403-329-2288 Online Form 8:30am-5:00pm (Monday-Friday)
Archives & Special Collections  
Questions about:
  • Official non-current UofL records of historical value, that are made, received and accumulated by officials, governing bodies, and academic councils in University affairs and transaction
  • Accessing items in Special Collections
 403-329-2261 libadmin@uleth.ca By appointment

Text questions directly to the Research Help Desk:

Text your questions to:
780-666-4622
  • Text messaging charges may apply
  • Service not available for U.S.-based cell numbers

If you call the number, you will be redirected to the Research Help Desk telephone (403-329-2263).

Hours

You can text the Library any time. If you text us after hours, you are automatically sent a reply that the Research Help Desk is closed and the message will be viewed the next business day.

Research Help Hours: 

What kinds of questions can I text?

We can help you find a call number, a location in the library, or answer other brief inquiries. If you have a complex question you might want to use an alternative method of contacting the Library, including email, telephone, or book an in-person research help appointment.

Please check our "How To" Guides or FAQs. You may find that your question has already been answered.

Book a Research Appointment

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