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Ask Us

Working online? You can direct questions to the Library Services Desk via instant messaging (IM).

Click this icon to Instant Message us:
Ask us now
Wherever you see this badge, help is just a click away!

Hours

Expect an answer during the hours the Library Services Desk is open.

Research Help Hours: 

What kinds of questions can I ask with IM?

Ask Us the same kinds of questions with IM that you ask in-person, on the phone or through email.

We can help you find information for your research or assignments and can teach you how to search our library holdings, our databases or e-reference resources.

Please check our "How To" Guides or FAQs. You may find that your question has already been answered.


Book a Research Appointment with a Librarian if you need:

  • Help finding resources for a research paper
  • Advice about formatting citations
  • Help locating Library materials
  • Guidance for evaluating sources
  • Help using the Library databases

Help is also available at the Library Services Desk on Level 10 during staffed hours.

Research Help Hours: 

Check here for service desk locations

Library Services Phone Online Hours
Research Help  
Assistance in:
  • Conducting research - finding, locating, evaluating and using information resources for assignments, research papers and other information needs
  • Connecting to and using information search tools (e.g., online catalogues, indexes, databases)
  • Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
 403-329-2263 or
877-382-7113
(Toll-free)		 Ask Us View hours
General Services Desk   
Assistance in:
  • Updating or acquiring library cards
  • Checking out and returning library materials
  • Checking out and returning Reserve materials
  • Booking, checking out and returning audio-visual equipment and software
  • Requesting, picking up and returning Interlibrary Loan materials
  • Placing holds on signed out library materials
  • Paying overdue fines
  • Accessing library materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
  • Buying audio-visual equipment supplies (e.g., dry erase markers, batteries)
 403-329-2265 gsd.library@uleth.ca View hours
Education Curriculum Lab Info Desk  
Assistance in:
  • Finding and using K-12 teaching materials for lesson and unit plans
  • Finding and using Alberta curriculum materials
  • Searching for practical education information
  • Finding and using children's literature
  • Searching education databases
  • Accessing library catalogue materials having locations of UofL Ask At A Service Desk or UofL Remote Storage, or having status messages of FOR REPAIR, IN PROCESS, or ON DISPLAY.
 403-329-2288 Online Form 8:30am-5:00pm (Monday-Friday)
Archives & Special Collections  
Questions about:
  • Official non-current UofL records of historical value, that are made, received and accumulated by officials, governing bodies, and academic councils in University affairs and transaction
  • Accessing items in Special Collections
 403-329-2261 libadmin@uleth.ca By appointment

Text questions directly to the Research Help Desk:

Text your questions to:
780-666-4622
  • Text messaging charges may apply
  • Service not available for U.S.-based cell numbers

If you call the number, you will be redirected to the Research Help Desk telephone (403-329-2263).

Hours

You can text the Library any time. If you text us after hours, you are automatically sent a reply that the Research Help Desk is closed and the message will be viewed the next business day.

Research Help Hours: 

What kinds of questions can I text?

We can help you find a call number, a location in the library, or answer other brief inquiries. If you have a complex question you might want to use an alternative method of contacting the Library, including email, telephone, or book an in-person research help appointment.

Please check our "How To" Guides or FAQs. You may find that your question has already been answered.

Book a Research Appointment

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