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Library Borrowing & Return Services: Local & Distance: Services

The University Library and Faculty of Education’s Curriculum Laboratory are open starting August 9, 2021 at 10 a.m. and collections accessible during operational hours. Anderson Hall (AH176) pick up and return services closed at 4 p.m. on Friday, August 6. Click here for additional details about the reopening.

Although collections are accessible, retrieval and pick up services for Lethbridge and area patrons continue, as does delivery to distance patrons. Service details are as follows:


  • Click here for frequently asked questions related to the University Library and COVID-19.

  • Click here for details about online resources and services provided by the University Library.

What can be requested?

  1. Books [requestable]

  2. CDs [bookable]

  3. Blu-rays/DVDs [bookable]

How to Request or Book Materials

To request print materials for pick up:

  1. Access the University Library website at

  2. Locate the title in Summon, or the classic catalogue, and

  3. Select the “Request” button in the item’s record.

To request audio and visual materials for pick up:

  1. Access the University Library website at

  2. Locate the title in Summon, or the classic catalogue, and

  3. Select the “Book” [Summon] or “Book This Material” [classic catalogue] button in the item’s record.

Distance patrons: Click here for additional service details.

NOTE: It can take 1 to 2 business days for bookings and requests to be honoured.

Picking Up Your Requests

Once an item is available for pick up, you will receive an email notice. Items can be retrieved from the Library Services Desk during its hours of operation.

You will need to present your Campus ID Card to borrow resources. When picking up materials, please observe the following practices: physical distancing, respiratory etiquette, and any signage onsite. If you are not feeling well, please do not attend the campus.

For more answers to frequently asked questions related to our paging services, click here.

Handling & Sanitization

Your best protection is to wash and sanitize your hands each time you handle any materials and avoid touching your face.

Returning Items

Any items that you borrowed can also be returned to the University Library during its operational hours or deposited in its external return slots after hours.

Distance patrons: Click here for additional service details.

Distance Patrons

The University Library is providing distance delivery services to members of the University Community (students, academic staff, and staff).

How does it work?

BOOKS: If you locate a circulating item in Summon or the classic catalogue, select the “Request” button.

MEDIA: If you are requesting media (e.g., Blu-ray or DVD), select “Book” [Summon] or “Book This Material” [classic catalogue].

The item(s) will be retrieved and mailed to you. NOTE: Please review the "What does the Library need from you?" section below.

Do I qualify for distance delivery?

To qualify as a distance patron, you need to live outside a radius of 90km from Lethbridge and reside in Canada.

How long does it take to get to me?

Packages are typically in the mail within 2 business days. How long it takes to arrive depends on the postal system and where you live.

What does it cost?

The service is provided at no charge. Return postage is provided, so do not discard the package your request comes in or the return label that is included in the plastic pouch.

How long do I have materials?

Normal loan rules will apply for your specific patron category. Loans will not be provided indefinitely.

What does the Library need from you?

We need you to do three things:

  1. Keep your mailing address up-to-date.

  2. Enter “Distance” in the “Please specify any special instructions:” box at the time of your request for each request every time.

  3. Have realistic expectations of delivery. If you live in the Atlantic provinces and need an item in 3 days, we may cancel your request.

Please contact the Library Services Desk ( for more details or if you have questions.

Borrowing from Other Libraries

Lethbridge and area patrons can request The Alberta Library (TAL) Card from the Services Desk during operational hours.

Distance patrons can request the TAL Card by contacting—Document Delivery Services (DDS) will mail a card to you.

Please contact your local member of The Alberta Library to verify their operational level (i.e., lending policies, hours of operation, etc.)

Contact & Online Assistance

If you have any questions related to this delivery of service, please email us at

Click here to submit comments or suggestions.

For online assistance and research support, use our Ask Us suite of services.

We appreciate your patience and understanding at this time, and look forward to providing our full suite of services as soon as possible.

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