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Research Help Service

Appointment Overview

For your appointment you will meet with a Library staff member online via Microsoft Teams (download). Teams is a free download to members of the University Community (academic staff, staff, and students). You will sign in with your * account. You can contact the staff member at the appointed time at We respect your schedule and will not initiate the Teams interaction. Click here [link to Microsoft Teams section below] to read more about Teams and how we respect your privacy.

Our staff is knowledgeable about the Library’s resources and are trained in a broad range of research skills. After you share your research related question, the staff member will likely have a number of follow up questions to ask you in order to ensure they understand exactly what you need.

Most research inquiries last less than 15 minutes. In some cases, depending on the complexity of your question and your existing knowledge, you may do some work independently and then return or seek more assistance if needed. We receive many questions in different formats via our online assistance service (e.g., emails, instant messages, etc.), we may have to respond quickly to others during your appointment time. We will endeavor to minimize such disruptions to our meeting with you and appreciate your patience should such an interruption occur.

Prospective Referrals

In some cases where a research question is more complex or unusual, or requires specialist understanding to answer, you may be referred to a Subject Librarian. In these cases you will be given the contact information of the librarian best suited to work with you, and if you would like, an introductory email can be sent to facilitate the arrangement of a meeting.

Appointment Cancellations

When logged into the appointment booking system you will have the ability to cancel your upcoming appointments.

Microsoft Teams

The application will allow you to interact with us using voice over IP (VOIP) or video conferencing functions. Other features include screensharing and screen control for interactive demonstration purposes.

PRIVACY. Your privacy is important and will be respected. If you opt to share your screen or permit us to interact with your desktop, please close all applications, etc. that you do not want viewable by us. Teams does not allow Library personnel to view or control your computer without your consent. No interaction will be recorded.

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