Listed below are a number of problems that patrons have previously encountered while using the bookscanner. If you have experienced a problem with the book scanner, please leave a comment below and we will add the solution to this list.
"The bookscanner is cropping my images wrong."
By default the bookscanner is set up to automatically crop to the edges of your media, however if you have a lot of white space on the page or your media is a similar colour as the border of the display table, then the book scanner may have some difficulties determining where the edge of you media actually is.
First simply try to re-scan the page, if that doesn't work then use expert mode and choose to scan the full size of the display table by touching this button in the bottom middle of the screen:
"The bookscanner said my emeil sent successfully, but I didn't get it."
1. All email services have attachment filesize limitations, most email services have this limitation set to 25MB. The bookscanner does not have a filesize limitation, so it will almost always indicate that it has sent the email successfully, even if your email provider doesn't accept the email because of it's filesize. All failed over-size email attemps are reported on the bookscanner, but typically the patron has already left before the notification is recieved. Carefully follow the instructions in the "Scan to Email" section of this guide to succeffuly email your scans.
2. The book scanner trusts that you've entered your email corectly, even if you haven't. Always make certain that your email is entered correctly.
"The bookscanner won't turn on."
Yes it will, it just takes a minute or two to boot up, be patient and don't flick the switch on and off to try and get it to boot up faster.